Our "Data Deletion Policy" at Eachthing describes how Subscripers (users or organizations who subscribed to one of our paid services plans) Data is deleted in relation to cancellation, termination or migration of an Account within the Eachthing Services detailed herein. This Policy does not apply to (a) data that resides in any Eachthing product or services not detailed in this Policy; (b) data that resides in Third Party Services managed and hosted by third parties and the Service Data that is or may be shared with such Third Party Services (as defined in our Master Subscription Agreement); or (c) data that resides in a Eachthing product or service that is in a Beta, Testing or Early Access Program (except as noted within this Data Deletion Policy). Definitions for the categories of Structured and Unstructured Service Data covered in this Data Deletion Policy can be found following the corresponding table below.

Ninety (90) days after your Subscription for one of the Services listed below is cancelled or terminated, an automated process will begin that permanently deletes your Service Data for the cancelled Service in accordance with the timelines set forth in the tables below.

Once commenced, this process cannot be reversed and Service Data will be permanently deleted.

In certain instances, including the enablement of Regional Data Hosting, the migration of Service Data to another data center may be required. In this process, a copy of your Service Data will be created for the purposes of assuring that it has been fully migrated to another data center. This assurance process conducted by Eachthing may take up to thirty (30) days from the date of the commencement of such migration. After the migration process has been completed and confirmed, the deletion of the copy of your Service Data in the former data center facility will commence under this policy in accordance with the timelines set forth in the tables below. Subscribers should expect that migrations will likely require a scheduled downtime.

Structured Service Data is data you can access in your Account or data generated and used in relation to provide the Service you are subscripted to. It could be Services such as Analytic Reports, Announcement Content, Attachments, Commercial Content, Message Content, Support Ticket Data, and Organization Agent and User Information.

The following tables in the following sections details the applicable Eachthing Service, the types of Structured Service Data in the Service, and the associated deletion details once the deletion process has commenced:

Users

Relevant for Users who upgraded their account to premium subscription

Organizations

Relevant for organizations who subscriped to one or more of the Organization subsripptions (Starter, Premium, Enterprise).

4.3.1 Suppliers

4.3.2 Manufacturers

4.3.3 Retailers

* After deletion process begins for Cancellation, Termination or Migration

Definitions

• Analytic Reports: includes contents from the reporting dashboard for Organizations to analyze Identities, Commercials, Users, Competitors, API usages, Website referrals, Social Media activity and Agents activity.
• Announcement Content: includes content inserted into a Announcement by the Organization Agents.
• Application Data: includes data that is stored as part of the metric, query, dashboard metadata to improve user experience.
• Attachments: includes files attached to Commercials, Messages and Support Tickets.
• Bans: includes Users or Organizations numerical id’s and ip-addresses used to ban certain Users or Organizations from messaging them.
• Commercial Content: includes content inserted into a Commercial by the Organization Agents.
• Identity Improvements: includes User Identity Questions and Identity Information Requests.
• Identity Information Validations: includes Trust validations of Identity Infomation. Used to raise the trustworthiness of Information on Identities.
• Message Content: includes content inserted into a Message session by an User or Organization.
• Message Conversations: includes content inserted into a Message thread by Users or Organization Agents.
• Organization Data: includes Agent accounts and Comercial campaign information.
• Support Ticket Data: includes ticket comments, tags, custom fields and audit events.
• Tags: includes labels a Organization added to Identities such as Things, Products, Product Types, Employees ect. to help categorize and sort them.
• User Data: includes identities, hashed passwords and names for both Organization Agents and User.

Unstructured Service Data is Service Data that cannot be viewed by Subscriber in the Service and includes Service Data that, for example, is maintained in backups, logs and search indices. Unstructured Service Data is deleted according to the deletion timelines described below.

The following table details types of Unstructured Service Data in the Service and the associated timelines for deletion once the deletion process has started:

General

* After deletion process begins for Cancellation, Termination or Migration

Definitions

• Backups: includes regular backups of any database data and logs.
• Logs: includes logs generated by applications and infrastructure.
• Search Indices: includes indices created to optimize search performance.

This Data Deletion Policy is applicable only to the specific Service Data described above. As described in greater detail in our Privacy Policy and Master Subscription Agreement, Eachthing collects certain information from Subscribers to the Services, such as: the names and email addresses of Agents; billing address; and other information which may be used for billing, business analytics, marketing, and notification purposes (collectively, “User Information”).

The deletion procedures in this Data Deletion Policy do not apply to User Information, which is maintained by Eachthing in accordance with its Privacy Policy and Master Subscription Agreement. Similarly, Eachthing collects and retains Usage Data (as defined in our Master Subscription Agreement), other metadata and statistical information concerning the use of the Eachthing Services which are not subject to the deletion procedures in this Data Deletion Policy.

Eachthing reserves the right not to adhere to this Policy when deleting Service Data in cases where Eachthing terminates an Account for violation of our Privacy Policy or Master Subscription Agreement.

We do not offer expedited deletion of Service Data. Except as otherwise noted, all Service Data is deleted according to the schedules presented above.